Privacy policy.

Last updated: 2 October, 2024

At The Integrative Clinic, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information from you:

- Personal Information: Name, email address, phone number, and any other personal details you provide when filling out contact forms.

- Health Information: Any health-related information you voluntarily provide through contact forms, intake forms, or consultations.

- Technical Information: IP address, browser type, and information about how you use our website (collected through cookies and similar technologies).

2. How We Use Your Information

We use the information you provide for the following purposes:

- To Provide Services: We may use your contact and health information to schedule appointments, provide consultations, and deliver acupuncture or related services.

- Communication: We may use your contact information to respond to your inquiries, provide updates, and send information about our services.

- Record-Keeping: We keep health-related information on file to ensure safe and effective treatment.

- Marketing: With your consent, we may use your contact information to send newsletters or promotional materials.

- Legal Compliance: We may process your data to comply with any legal obligations.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

- Consent: By providing your personal information through our contact forms, you consent to its processing as described in this policy.

- Contractual Obligations: Processing may be necessary to fulfill the services you request.

- Legitimate Interests: We may process your data for purposes such as improving our services, provided these interests do not override your privacy rights.

4. Data Retention

We will retain your personal and health information only for as long as necessary for the purposes outlined above or to comply with legal requirements. If you wish to have your information deleted, please contact us (see Section 9 below).

5. How We Protect Your Data

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse.

6. Sharing Your Data

We will not share your personal or health information with third parties except:

- Service Providers: Who help us operate our website or business (e.g., IT providers), under strict confidentiality agreements.

- Legal Obligations: If required by law or in response to legal processes, such as a court order or regulatory request.

7. Your Rights

Under the GDPR and the Data Protection Act 2018, you have the following rights:

- Right to Access: You can request access to the personal information we hold about you.

- Right to Rectification: You have the right to correct any inaccuracies in your personal data.

- Right to Erasure: You can request that we delete your data under certain conditions.

- Right to Restrict Processing: You can ask us to restrict how we process your data in certain situations.

- Right to Data Portability: You can request that we transfer your data to another service provider in a structured format.

- Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the details provided in Section 9.

8. Cookies

We use cookies to enhance your experience on our website and to collect data about how our site is used. You can manage or disable cookies through your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

LB Acupuncture LTD; DBA The Integrative Clinic

Email: info@theintegrativeclinic.co.uk

Phone: [Your Contact Number]

Address: [Your Practice Address]

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top will reflect when the changes took effect.